Booking Terms and InformationOld Rectory Howick
Arrival and Departure times:
Arrival – we shall be happy to greet you any time between 4.30 and 5.30 p.m. If you are going to be earlier or later than this, please ring us so we can arrange to greet you properly.
Departure - we ask that rooms are normally vacated by 10.00 am on your last day (Sundays 11.00 am) so that we can have time to make the rooms ready for new guests arriving.
Please note the minimum deposit is the price of the first night's stay. This deposit is non-refundable.
Payment of your account - Cash, Credit and Debit Card or by Cheque. We are only able to accept cheques drawn on UK banks.
Please make your cheque payable to “Old Rectory Howick”.
Charges for Credit cards and cheques: please note that there will be a surcharge of 1.5% for Business Credit Card transactions and £1.50 for accepting payment by cheque. There is no charge for a standard credit or debit card transaction. We regret that we do not accept American Express.
In the event of a cancellation less than 3 days before arrival, the cost of the first 2 nights is required, however all efforts will be made to re-book the room and the money refunded. Deposits are non-refundable in any circumstance. We recommend you use holiday insurance. (See cancellation insurance at bottom)
We can usually accommodate special diets with a little help and advance notice from you. Prescription foodstuffs such as gluten free bread should be brought with you if possible.
To comply with the law and in consideration to all of our guests the whole house is non-smoking
We have to make a charge equal to the cost to us for any damages caused by our guests.
We would recommend that you consider taking out holiday insurance to cover the period of your holiday/booking; this safeguards both yourself and us in the event you are unable to take up your booking.