Keeping our Guests Safe

Our Corona Virus Risk Assessment 

Please see below the measures we are taking to ensure the safety of our guests and ourselves during the Corona Virus outbreak:

 

Hand washing

We will be washing our hands regularly and encourage our guests to do the same.
Hand washing facilities with ‘Duck Island’ handwash and water are provided in each room’s bathroom. Anti-bacterial hand wash will also be provided.
Hand sanitiser is provided in the entrance hall, bar area and dining room.

 

Cleaning in Common Areas

We are regularly cleaning and disinfecting objects and surfaces. These include door knobs, light switches, hand rails etc.

 

Social Distancing

Social distancing will be maintained in line with Government guidelines.
Digital payments will be preferred to reduce cash handling. Hand sanitiser will be available and the card machine will be wiped after each use.

 

Bedrooms and bathrooms

Rooms are thoroughly cleaned before guest arrival following a comprehensive cleaning regime which you can see on request.
Objects and surfaces that are touched regularly (such as door handles, light switches and remote controls) will be disinfected daily and a checklist will be left in the room to reassure you that nothing has been missed.

 

Food Preparation and Service

We will be using gloves and face-masks when preparing guest meals.
All crockery and cutlery is washed on a dishwasher hot cycle and unloaded with gloves and masks.
Our hospitality trays are fully wiped down using antiseptic cleaning products and clean items added using gloves and masks before delivery to your room.
If you prefer we will deliver your meal to your room. If you do choose to eat in our dining room you will be seated at least two metres from other guests.

 

Brochures and Books etc.

Our guest information book will be wiped down with antiseptic spray before you arrive.
We have left the leaflet rack in our reception area. If you consult any leaflets please either take them with you or leave in the bin for us to dispose of them for you.
If you use any of the reference books in the reception, lounge or your bedroom, please leave these on the coffee table so we can disinfect them before returning to the shelf.

 

Laundry

Our bed linen is professionally laundered off-site.
Towels are washed on a hot washing machine cycle.

 

Procedure in case of outbreak

If guests are showing symptoms (a high temperature, new continuous cough or loss of taste and/or smell) before arrival we ask that you cancel your visit. Deposits will be transferrable or refundable in this instance.
If guests begin to experience symptoms during their stay or are advised that they should self-isolate, we ask that you make arrangements to return home to self-isolate as per government guidelines as soon as possible. If you do have to stay the standard tariff will apply depending on stay duration.
If you experience acute symptoms or have breathing difficulties, you should seek medical help immediately. Advice regarding the best way to do this will be kept updated in the room information book.
Following a suspected case the room and common areas will be deep cleaned following government cleaning guidelines.